Shipping and returns

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@lootknife.gg. Here we will provide you with instructions on how and where to send the return package. Items sent back to us without first requesting a return via email will not be accepted.

You can always contact us for any return question at info@lootknife.gg.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Claims of error of delivery and / or non-conformity of the products in kind or quality compared to the information on the order form should be reported within 48 hours of delivery. Any claim made after this period will be rejected.

Exceptions / non-returnable items

Certain types of items cannot be returned, like custom products (such as special orders or personalized items). Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on gift cards.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not within 30 days after receiving the return package. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.